All online orders are treated as strict priority and are processed straight away. so we can ensure quick response times to your order. We will contact you as soon as we receive your order (during business hours) to reassure you it’s being processed quickly. We’ll deliver to you next working day where possible, and keep you informed along the way. If there are any issues, we’ll contact you straight away.
We ensure that all orders are thoroughly checked, properly packaged using quality packaging materials and despatched to you fully tracked and insured with DPD Local. Your VAT invoice for the goods ordered will also be attached. Should you need an email copy of this, then we can supply at no cost.
Goods ordered on a Saturday or Sunday will be dispatched on a Monday.
For items that are too large for post, we use DPD for UK & most European deliveries and have done so for over 15 years. They are fantastic carriers and have a 1 hour delivery window which means you KNOW when to expect your delivery, saving you wasted time at home. This is emailed/texted to you on the morning of delivery. DPD work hard with us to make sure you get your items on time. Many customers give us feedback to say they've had delivery inside 24 hours!!
We ship worldwide by using various shippers to find you the best price possible. We also pride ourselves on giving the best customer experience possible. Please email us for a shipping quote on email@example.com to your country/region.
We are a small hard-working team, and will do our utmost for you. Please give us a try!
We aim to provide you with the quickest service! We will ship on a next day basis wherever this is possible.
All shipping/postage on the site is currently free of charge to most mainland UK addresses, with the exception of those postcodes below that attract a higher cost due to their location.
Scottish Highlands AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-40, PH18-26, PH30-41, PH49-50 *Scottish Islands* HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3, Channel Islands & Scilly Isles. If you’re in one of these areas, offshore or overseas and have placed an order, we will contact you with the most competitive shipping price we can find. Once we’ve received payment for the additional shipping cost, we’ll despatch as soon as possible for you and provide a tracking number.
Brexit means that if you're in the EU, you will be responsible for all fees, duties and taxes due & payable in your location.
IF THERE’S A PROBLEM
In the unlikely event there is a problem with your order, we are here to solve it for you. No call centres and waiting times on the phone. Simply contact us by email on firstname.lastname@example.org or if you rather call us direct on 01582 592207. Our team are on hand with a swift a friendly response.
Whilst every effort is made to regulate stock levels, if an item is out of stock we will let you know as soon as possible and offer an alternative or a full immediate refund. When your item leaves us, you’ll receive and email from DPD Local (with the exception of Royal Mail items) telling you it’s on its way, and usually with a one-hour delivery window in which to expect it.
If delivery is attempted when you’re out, you’ll be left a card from DPD Local with a contact number for the depot. Despite best efforts and secure packaging, there are very rare occasions that goods are damaged in transit. If a box arrives damaged, please sign as ‘DAMAGED’ next to your signature and contact us immediately so we can rectify the situation for you. We will arrange to claim through our carrier and replace the goods to you free of charge. We’re here to ensure that you are completely satisfied with your purchase. Please do not fit carrier damaged items to your car. Any items damaged in transit that have been fitted cannot be exchanged.
In the unlikely event that there is a problem with your purchase, you may return the item to us in its original condition within 14 days of receipt (by prior notice please). Returned items should be unused and must be returned in their original packaging with the relevant documentation. On receipt of the item, credit will be issued subject to a small discretionary restocking fee for items ordered in error or where you've changed your mind. We cannot accept goods back if the packaging is badly damaged and unsuitable for resale. Please ensure you check your purchase thoroughly before removing and discarding any packaging. Faulty goods will be credited in full or exchanged at our cost.
If you'd like any other help, please call us on 01582 592207 (or 00441582 592207 from overseas) during business hours or email email@example.com 24 hours, 7 days a week and we'll come back to you as soon as we can.